Flinders Shop: Frequently Asked Questions

The Flinders Shop is the hub for all your child’s new uniform, stationery and textbook needs.

When is the Flinders Shop Open?

The Flinders Shop is open during term time and on pupil-free days, from 8:00am to 3:30pm. 

It is also open for extended hours in January for pre-booked appointments only.

Where is the Flinders Shop located?

The Flinders Shop is located on the lower level of the Performance Centre below the Quarterdeck Cafe, near the Central Administration Office.

How do I contact the team at the Flinders Shop?

Please send your queries via email.  

Uniform inquiries: [email protected] 
Textbook inquiries: [email protected]

You can also contact our team via phone on 07) 5477 2969.  

Is it necessary to get my child fitted for a uniform at the Flinders Shop? Or can we just work out the sizing ourselves?

Yes, it is recommended that children who are new to Flinders have a uniform fitting with our team. This ensures that the uniform items fit correctly and allows for size growth over time.

Do I book a uniform fitting appointment online? Or do I just visit the Flinders Shop directly?

During busy uniform fitting periods, all uniform fitting appointments must be booked online – see Booking Information page.

The Shop’s busy uniform fitting periods are during the January lead-up to Term 1 and in Term 4 of the school year.

However, once the urgent fitting schedule to prepare for the school year has been completed, families are welcome to visit the Flinders Shop on campus without having booked an appointment online prior.

How much time should I allow for a uniform fitting appointment?

Fittings are booked in time slots which are 30 minutes in duration. A maximum of two (2) children, from the same family, can be fitted in a single time slot.

If you have more than two children who are to be fitted, please book an additional time slot to ensure we have the appropriate support on hand to fit your children.

We are an existing Flinders family and have been fitted for uniforms in previous years; however, I am unsure of the sizes for my child/ren. What should I do? 

If you have previously had a uniform fitting with our team at the Flinders Shop, you may email the shop with your sizing request. A team member will be able to look up your previous purchases to find out your child’s sizing and will email you with the sizing information.  

However, please note that the new Flinders uniform might fit your child differently to the previous uniform style. Your child will benefit from having a new uniform fitting. See the Q&A about booking a uniform fitting appointment above.

Once I have ordered uniforms online, how soon can I collect my order?

The Flinders Shop is open during term time and for one week prior to the start of Term 1. During the term on weekdays, it may take up to 48 hours for an order to be processed and packed, to be ready for pick up or classroom delivery. 

For example, if you order online on a Wednesday, please allow the Thursday and Friday for processing and packing. Your order will be delivered to your child’s classroom or available for pick up from the Flinders Uniform Shop on the following Monday. 

Note: Please see the Q&A below regarding the additional pay-for-service embroidery option.

What if I order uniform items online during the holidays? When can I collect my order?

The shop is open during term time, so please allow 48 hours (and extra for embroidered items) for delivery from the start of Term 2, Term 3 and Term 4. 

If you order uniform items during the summer holidays prior to the start of Term 1, 2023, you will need to allow time for the backlog of orders to be processed. 

Where do I collect my online order for my child in the Primary School during term time?

Your order will be delivered to your child’s classroom in the Primary School.

If you prefer, there is also an option at the online checkout to select ‘Pick up from the Flinders Uniform Shop’.

Where do I collect my online order for my child in the Secondary School during term time?

You will receive notification when your order is available for pick-up from the Flinders Uniform Shop, at which time either yourself or your child may collect your order from the shop during normal open hours. 

What if I have one online order for my children across the Primary and Secondary Schools? Where do I collect my order during term time? 

If you have children in the Primary and Secondary Schools, your order will be delivered to the eldest Primary child’s classroom. 

For example, if you have children in Year 4, Year 6 and Year 8, it will be delivered to your Year 6 child’s classroom in the Primary School.

Note: If you prefer, there is also an option at the online checkout to select ‘Pick up from the Flinders Uniform Shop’.

I ordered uniform items online, but I now want to cancel part/all of my order. Can I cancel my order?

Yes, you may cancel your order, if it has not yet been delivered.

Please immediately email our team at [email protected] to explain your request, with “CANCEL MY ORDER” clearly stated in the email subject header.

What if we want to have our ‘Surname and Child’s Initial’ embroidered into the uniform items for which this pay-for-service option is available, including hat and blazer?

You can select to pay for embroidery at the online checkout when ordering the specific item.

Please add an extra 72 hours to the delivery schedule for this embroidery service. 

How do I return an item that is not suitable or does not fit?

Please hand deliver the uniform item to the Flinders Shop in new condition with all packaging and tags still attached. The team will then be able to organise a refund or exchange for you.

Can I get a refund on items I no longer want?

Yes, however, this must be requested face-to-face in the Flinders Shop. The uniform item/s must be in perfect order, still in the packaging and with labels attached. 

I am new to Flinders. How do I know my child’s sizing?

We advise that all students have a uniform fitting in the shop with our assistants. See the Q&A above about booking your uniform fitting appointment. 

What are the prices of each uniform item?

Please click here for the price list. This document also contains the uniform requirements for each year level in Primary School and Secondary School.

How do I know which uniform items are required for my child in Primary or Secondary at Flinders?

Please visit the MyFlinders Flinders Shop group page or click here to learn the uniform requirements for each year level.

The College’s Uniform Policy ensures students are well presented while wearing the Flinders uniform. Please see the Primary School Uniform Policy and the Secondary School Uniform Policy.